Fast, reliable, immediate support
JBC provides a second to none instant emergency standard critical IT support service with immediate response for business users.
To ensure our customers receive the highest quality of support at the fastest rate possible calls are routed directly to your designated engineer team at our support helpdesk.
We appoint a dedicated IT support team and a senior technical IT manager to each of our valued customers, the engineers are thoroughly conversant with your systems and support requirements and will be able to complete and close calls effectively and efficiently,minimising any downtime and disruption to your IT operations. This form of Continuity works extremely well for the engineer and end user relationship, building mutual trust and assurance,along with meeting the customers expectation and delivering a high-quality support service. We provide bespoke IT support solutions designed to fulfil the specific requirements of your business, the list below provide an indication of the various level support services offered and delivered to present customers.
““Every time we need IT help, the JBC IT Support team are on the case immediately, we receive a fast efficient reliable service from our dedicated, appointed team of engineers who have looked after us for many years. I have no hesitation to recommend JBC for your IT support needs”.”
Bespoke IT support services
Following an initial understanding of the requirements of any business, we can forward a draft proposal and quotation to help us work together to achieve the perfect IT support schedule for your business:
Service level Agreement - SLA 100% on time response
1st 2nd and 3rd Line IT provision
Calls answered directly by designated Helpdesk team
Immediate helpdesk response
Immediate remote support
On site response as per SLA (0-2/0-4Hrs)
Cover options 9am-5pm or 24/7, 365
Agreed schedule of support
Operating systems support
Standard applications support
Network communications support
Internet lines and connectivity Infrastructure support
Telephony systems and hosted applications support
Regular IT review and report
IT recommendations and quotations
3rd party, 1st line support and investigation
3rd party provider support call management
3rd party provider project management
Dedicated IT Manager contact
Manage agreed IT plan and IT strategy
Resource to support business change/growth
Regular feedback and update meetings
Relationship management
Purchase and procurement support
Subscription license account and renewal management with 3rd parties
New project/change planning and design support
We can draft a Schedule of cover for your business NOW
A free of charge initial meeting or conversation with JBC IT Support is the initial stage for us to draft a schedule of cover for your business, this can then help us to provide you with an indicative monthly fee quotation. Please contact us for the 1st step to Efficient, reliable proactive and cost-effective IT support for your business.
Ad Hoc and Emergency IT Support
Support is available for non- contract customers to cover immediate and emergency support where there is no existing agreement or cover in place.
Out team will be pleased to look at your requirements to assist and advise as best possible for your Business IT support requirements.
Ad Hoc IT Resource Provision for specific one-off projects
IT Support Experienced JBC Engineers can be reserved to assist with any planned and scheduled IT and Telephony supply, installations and support, Office move etc.
Please get in touch to discuss your requirements, in return for a proposal and quotation to meet your needs.