The Electric Vehicle Network (EVN) is a business that relies upon a high - quality reliable form of remote working as all members of the team are working remotely from various locations across the country and beyond. Today, EVN employs 12 people but the team will double in size by the end of 2021. Based upon the Companies planned growth The Management felt it was time to consider an option for outsourced IT support for all their users from one central point of contact with a Professional Managed IT support service to help with all their IT needs going forward.

www.theevnetwork.com

The Director of EVN having worked with JBC previously discussed his thoughts and requirements. 

An initial meeting and a fact finding exercise allowed both parties to understand and define an outline of the IT requirements, which in brief was a requirement for a bespoke national IT support service, with agreed SLA response timescales, The IT systems in use comprised mainly of remote workers with office 365, laptops and the provision of a secure e mail system with File collaboration. Following the initial meeting it was agreed that JBC would carry out an investigation of all the user machines and their configuration and performance. JBC provided a professional and speedy service direct contact was made with all IT users with remote support to check all laptops and pcs for update security and performance. 

Upon completion of this investigation JBC provided a report regarding JBC’s findings along with recommendations for any further works. A further quotation for a rolling IT support service was also accepted.

Within 2 weeks a satisfactory IT support service from JBC IT SUPPORT was actively in place. All our IT users and the Management of EVN are happy and satisfied with the Efficient and reliable IT Cover in place with immediate helpdesk and direct remote support from JBC IT Support.